What forms of payment do you accept, and how does that paypal thingy work? And do you charge sales tax?
We handle all payments through paypal. So if you have a paypal account--great, but it's not necessary to complete the transaction. Paypal accepts credit cards and checks through your bank account number. All Illinois orders are charged 9.25% sales tax.
We do not sell or share your info with any outside company or third party. no way. And we never even see your credit card number, because paypal handles all of that.
How do you ship?
We ship via USPS--first class (in a padded or rigid mailer or tube) with confirmation for a $2.50 flat fee. Please let us know if you have any special shipping requirements. We are happy to ship orders outside of the US, but please be aware that you are responsible for customs or taxes when applicable. Wholesale orders are subject to additional shipping charges.
How fast do you ship orders?
We ship out web orders within 72 hours of you placing the order. Then shipping takes 1-4 days. You will be notified via email if there is any delay.
What do I do if my order arrives damaged? Do you offer refunds?
Hopefully your order will not arrive damaged---but just in case, please report the damage to us within 7 days of receipt of items---we will handle claims on a case by case basis, and we'll get replacements out to you as soon as possible. Your satisfaction is our priority--so though we do not offer refunds, please email us with any issues. We will find a solution.
Do you send items as gifts?
Sure! Just let us know where and who (or is it whom....) to ship to under the comments section of your order. We will email you the invoice. And we'll make sure it looks really pretty when it arrives.
Do you do custom invitations, stationery, etc.?
Sometimes.....We put most of our time and energy into our greeting cards, but we have done a few fun custom invites. Please email us at email@example.com, and we'll talk....
I am a retailer, what are your wholesale terms and conditions?
Email us at firstname.lastname@example.org, and we'll email the terms and conditions back. Thanks for asking!
Is La Familia Green, green?
Yes. Please read our environmental responsibilty statement on the "about" page.
Do you offer a bulk discount?
Yes. If you need over 100 of a style of card (like thank yous for a wedding or new baby), we offer a 10% discount. Please email your request to email@example.com.
What's your favorite movie?
Mollie's answer: Sixteen Candles
If we did not answer your question in this section, feel free to email us at firstname.lastname@example.org